Short Communication
Year: 2023 | Month: February | Volume: 10 | Issue: 2 | Pages: 367-372
DOI: https://doi.org/10.52403/ijrr.20230246
Crisis Communication Management of the Ministry of Religion of Serdang Bedagai Regency in Handling the Cancellation Policy for Prospective Indonesian Hajj Pilgrims During the COVID-19 Pandemic in Serdang Bedagai Regency
Nur'asiah1, Dewi Kurniawati2, Sakhyan Asmara3
1,2,3Master of Communication Studies Program, Faculty of Social and Political Sciences, Universitas Sumatera Utara, Indonesia
Corresponding Author: Nur'asiah
ABSTRACT
The purpose of this research is to analyze crisis communication management of the Ministry of Religion of Serdang Bedagai Regency in handling the cancellation policy for prospective Indonesian hajj pilgrims during the COVID-19 pandemic in Serdang Bedagai Regency. This research uses a descriptive method with a qualitative research. The subjects in this study are the Head of the Office of the Ministry of Religion of Serdang Bedagai Regency, the Head of the Registration and Regular Hajj Documents Section of the Regional Office of the Ministry of Religion of North Sumatra Province, as well as the Executive Staff for Preparing Materials for Hajj Registration and Cancellation of the Ministry of Religion of Serdang Bedagai Regency. The data that has been obtained is analyzed using an interactive model of qualitative data analysis from Miles and Huberman which consists of data reduction, data presentation, and drawing conclusions. The results of the study show that the crisis communication management implemented by the Ministry of Religion in dealing with the cancellation of the departure of prospective Indonesian pilgrims during the COVID-19 pandemic in Serdang Bedagai Regency is reinforcing or bolstering strategies.
Keywords: Crisis, Communication, Management, Prospective
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