Review Paper
Year: 2023 | Month: April | Volume: 10 | Issue: 4 | Pages: 385-398
DOI: https://doi.org/10.52403/ijrr.20230447
Factors Affecting Mobile Payment Adoption: A Systematic Literature Review and Some Future Research Directions
Xuan Hung Nguyen1, Hoang Duong Nguyen2, Bui Thanh Hang Le3, Thi Tra My Tran4, Thi Minh Phuong Nguyen5
1Associate professor, School of Trade and International Economics, National Economics University, Vietnam, 207 Giai Phong, Hai Ba Trung, Ha Noi, Vietnam
2School of Trade and International Economics, National Economics University, Vietnam, 207 Giai Phong, Hai Ba Trung, Ha Noi, Vietnam
3Faculty of International Economics, Diplomatic Academy of Vietnam, 69 Chua Lang Street, Dong Da, Hanoi Hanoi, Vietnam
4School of Advanced Education Program, National Economics University, 207 Giai Phong, Hai Ba Trung, Ha Noi, Vietnam
5College of Economics, Vinh University, 182, Le Duan Street, Vinh City, Nghe An, Vietnam
Corresponding Author: Xuan Hung Nguyen
ABSTRACT
This study analyzes previously published research on the topic of mobile payments. The authors have selected 85 English-written studies in reliable journals from 2017 to 2022 through various scientific data sources. The objective of this study was to investigate the factors influencing mobile payments adoption. From the results obtained, this research found that Subjective Norms/Social Influence and Facilitating Conditions were the most mentioned in the research on mobile payment adoption. India is the country with the most research on mobile payment adoption, followed by China and Indonesia. Developed countries need to be more active in this area of research. Finally, most of the research on mobile payments regarding mobile payment adoption comes from the customer's perspective. Future studies should explore the factors influencing the decision to use mobile payments from different perspectives not only from customers but also from governments and businesses providing this service.
Keywords: mobile payment, systematic literature review, adoption
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