Original Research Article
Year: 2023 | Month: July | Volume: 10 | Issue: 7 | Pages: 323-334
DOI: https://doi.org/10.52403/ijrr.20230745
Factors Affecting the Performance of Medical Records Officials at Public Health Centers in Jayapura City
Septi Yhuninda Erika1, Semuel Piter Irab2, Yacob Ruru3, Bernard Sandjaja4, Hasmi5, Sarce Makaba6
1Postgraduate Master Program of Public Health, Faculty of Public Health, Cenderawasih University
2,3,4,6Faculty of Public Health, Cenderawasih University, Jayapura Papua, Indonesia, 99351,
3Department of Statistics, Faculty of Mathematics and Natural Sciences, Cenderawasih University
Corresponding Author: Semuel Piter Irab
ABSTRACT
Background: The quality of healthcare services in Public Health Centers is closely related to the performance of medical record staff, as medical record management is an essential process in patient care. However, in Jayapura City, this task is carried out by non-medical record healthcare personnel and non-healthcare personnel. This study aims to identify the factors that influence the performance of the medical record staff at the Public Health Centers in Jayapura City.
Methods: This study utilized an observational analytic design with a cross-sectional approach. The population included all medical record staff at the Public Health Centers in Jayapura City, and a total of 47 individuals were selected as the sample using the total sampling technique. Data analysis was conducted using the chi-square test and multiple logistic regression with α = 0.05.
Result: The findings of the study revealed that educational level (p = 0.044), length of service (p = 0.027), knowledge (p = 0.016), workload (p = 0.048), and supervision (p = 0.045) significantly influenced the performance of medical record staff in Public Health Centers. On the other hand, age (p = 0.259) and gender (p = 0.068) did not significantly affect the performance of medical record staff in the Public Health Centers. The most dominant factor affecting the performance of medical record staff at the Public Health Centers in Jayapura City was workload (p = 0.010; OR = 79.081; 95% CI = 2.869 - 2180).
Conclusion: Educational level, length of service, knowledge, workload, and supervision are significantly influenced the performance of medical record staff at Public Health Centers in Jayapura City. Age and gender are not significantly influenced the performance of medical record staff at Public Health Centers in Jayapura City.
Keywords: Performance, Medical Record Officer, Public Health Center
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