Year: 2024 | Month: September | Volume: 11 | Issue: 9 | Pages: 234-243
DOI: https://doi.org/10.52403/ijrr.20240925
Factors That Affect Waiting Time Polyclinic Hospital: Literature Review
Nova Octavianty Rachman1, Rosihan Adhani2, Fauzie Rahman3, Lenie Marlinae3, Oski Illiandri4
1Department of Public Health, Master Program, Faculty of Medicine and Health Sciences, Lambung Mangkurat University, Banjarbaru
2Dentistry Study Program, Faculty of Dentistry, Lambung Mangkurat University, Banjarmasin
3Public Health Study Program, Faculty of Medicine and Health Sciences, Lambung Mangkurat University, Banjarbaru
4Medical Study Program, Faculty of Medicine and Health Sciences, Lambung Mangkurat University, Banjarmasin
Corresponding Author: Nova Octavianty Rachman
ABSTRACT
Identifying the factors that influence wait times in healthcare facilities, such as the number of healthcare professionals, availability of facilities, queue management, and the severity of patient conditions. This study employs a literature review approach. The methods used in data source retrieval for this literature review include searching databases such as EBSCO, ProQuest, and Google Scholar. The data obtained consists of 20 different journals related to healthcare wait times. Factors affecting wait times for prescription services at hospital clinics include various aspects from the initial stage of prescription reception, accuracy in label assignment, to the complexity of compounding prescriptions. Additionally, poorly coordinated staff shift changes, limitations in facilities and infrastructure, and inadequate staff numbers and competencies also contribute to longer wait times.
Keywords: Factors, Clinic, Hospital
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