Year: 2025 | Month: December | Volume: 12 | Issue: 12 | Pages: 665-672
DOI: https://doi.org/10.52403/ijrr.20251268
Analysis of Contractor Performance the Division for Human Settlements of Public Works and Spatial Planning in Central Province
Nurul Azizah, Irfan Prasetia
Construction Management, Master's Program in Civil Engineering, Faculty of Engineering, Lambung Mangkurat. Indonesia
Corresponding Author: Nurul Azizah
ABSTRACT
Contractor performance is the main factor that determines the success of a construction project. Objective and measurable performance evaluation is needed to ensure the quality, timeliness, and cost efficiency of the agreed project implementation, especially in the Cipta Karya field of the PUPR Office of Central Kalimantan Province. This study aims to identify factors that affect contractor performance, measure the level of performance, and develop appropriate improvement strategies. The methods used are the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA), with data collection through questionnaires to 44 respondents. Based on the results of the CSI analysis, the contractor’s performance is in the “Very Satisfied” category for most aspects, with the following values: Work Quality Aspect 82.350%, Implementation Time Aspect 81.243%, Implementation Cost Aspect 80.038%, Occupational Safety and Health (K3) Aspect 87.500%, Communication and Coordination Aspect 84.994%, Environmental Aspect and Work Sustainability 79.660%, and Resource Management Aspect 83.180%. From the results of the IPA analysis, the dominant factors in quadrant A are the resolution of construction defects, handling project delays and acceleration efforts, efficient use of resources, coordination between subcontractors, workers, and supervisors, resolution of technical constraints, implementation of work with minimal environmental impact, application of environmentally friendly construction materials, overcoming resource limitations, and management of equipment and materials. The contractor performance improvement strategy is focused on several important steps: improving quality control to align with technical specifications, preparing a realistic project schedule based on resource capacity, strengthening communication and coordination, and implementing occupational safety and health. These steps are intended to increase effectiveness and productivity in project implementation.
Keywords: Contractor performance, Customer satisfaction index, Importance performance analysis, Performance improvement strategy
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