Year: 2025 | Month: March | Volume: 12 | Issue: 3 | Pages: 439-442
DOI: https://doi.org/10.52403/ijrr.20250354
The Impact of Passenger Delight on Sustainable Practices in Airline Services
Dr. E. Dhanasekar1, Pavithra. B2
1Associate Professor, Department of Commerce International Business, Dr. N.G.P Arts and Science College (Autonomous), Coimbatore, Tamil Nadu.,
2Student-M. Com IB, Department of Commerce International Business, Dr. N.G.P Arts and Science College (Autonomous),
Corresponding Author: Pavithra. B
ABSTRACT
The Study undertakes the impact of Passenger delight, on sustainable practices in airline service at Coimbatore international airport. which goes beyond consumer contentment to produce emotionally stirring and unforgettable experiences, has become a major force behind sustainable business practices and brand loyalty. This study investigates the connection between passenger satisfaction and sustainability in airline services, This Study was carried out using descriptive research design for the research. Respondents were done using Stratified Sampling method for the research. A Total of 120 sample participants were chosen. The study uses ranking analysis, ANOVA, and simple percentage analysis to evaluate passenger perceptions and how they affect service quality, environmentally friendly activities, and operational sustainability.
Keywords: Passenger delight, sustainability, passenger perceptions, environmentally friendly, service quality
[PDF Full Text]