Year: 2025 | Month: July | Volume: 12 | Issue: 7 | Pages: 81-91
DOI: https://doi.org/10.52403/ijrr.20250710
E-Procurement Implementation and Its Impact on Government Performance and Public Service Delivery in South Papua Province, Indonesia
Yeni Maria Tandian1, Petrus Olla Atawurur2, Yohanis E Teturan3, Nur Jalal4, Alexander Phuk Tjilen5
1,2,3,4,5Public Administration Study Program, Master’s Degree in Political and Social Sciences, Universitas Musamus Merauke
Corresponding Author: Alexander Phuk Tjilen
ABSTRACT
The increasing adoption of electronic procurement (e-procurement) in the public sector is recognized as a key instrument to improve transparency, efficiency, and accountability. In South Papua Province—a newly established autonomous region in Indonesia—e-procurement is implemented as a strategic response to governance and institutional challenges. This study aims to examine the effectiveness of e-procurement in enhancing government performance and public service delivery. Using a qualitative case study approach, data were collected through in-depth interviews, observations, and document analysis, including AMEL dashboard data from the 2024 fiscal year. The findings reveal that e-procurement supports faster and more transparent procurement processes, with a strong focus on infrastructure projects funded mainly by the regional budget. However, challenges remain, such as limited human resources, low digital literacy, and inadequate ICT infrastructure. The study concludes that while e-procurement significantly contributes to improving public sector performance, it requires integrated support in capacity building and technological infrastructure to realize its full potential in newly formed regions.
Keywords: e-procurement, public service, digital governance, South Papua, government performance
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