Research Paper
Year: 2019 | Month: November | Volume: 6 | Issue: 11 | Pages: 162-187
Effect of Doctor's Interpersonal Communication on Patient Satisfaction at Royal Prima General Hospital Medan
Brian Sepnatius Pasaribu1, Destanul Aulia2, R. Kintoko Rochadi2
1Magister Program of Public Health, Faculty of Public Health, University of North Sumatra, Indonesia.
2Lecturer of Master Program in Public Health. Faculty of Public Health, University of North Sumatra, Indonesia.
Corresponding Author: Brian Sepnatius Pasaribu
ABSTRACT
People’s high expectation for qualified health care in a hospital has caused medical personnel to do their best. Doctors’ good health care can increase patient satisfaction. Effective communication between doctors and patients will create comfort in patients, doctors’ behavior toward patients, and the availability of accurate information, and patients’ empathy and trust. These factors are the key which determines patients’ comfort in receiving medical care. The objective of the research was to identify the influence of doctors’ interpersonal communication on patient satisfaction at the Royal Prima Hospital, Medan. The research used descriptive quantitative method. The population was all inpatients in the hospital from January to April, 2019, and 80 of them treated in four inpatient wards were used as the samples. The data were analyzed by using chi square test. The result of the research showed that of the five interpersonal communication principles, none of them influenced patient satisfaction. It is recommended that the hospital management increase health care quality, especially in doctors’ communication with patients in the inpatient wards and pay attention to doctors’ communication while they are on duty at the hospital.
Key words: Satisfaction, Interpersonal Communication, Doctor
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