Research Paper
Year: 2019 | Month: November | Volume: 6 | Issue: 11 | Pages: 285-298
The Effect Analysis of Quality Management System Application on Improving Employees' Performance through Quality Culture
(Case Study in Education and Training Center of PUPR Region I Medan)
Ifroh Dalimunthe1, Sukaria Sinulingga2, Nazaruddin2
1Master of Management Program, Postgraduate School of University of Sumatera Utara, Indonesia
2Master of Management Program, Postgraduate School of University of Sumatera Utara, Indonesia
Corresponding Author: Ifroh Dalimunthe
ABSTRACT
Education and Training Center of PUPR Region I Medan has implemented a Quality Management System that encourages researchers to conduct research on the extent to which the application of Quality Management Systems (QMS) can improve performance through quality culture by testing the quality management system (QMS) planning variables, the quality management system (QMS) procedures and quality culture as the influencing factors. The study was conducted by distributing questionnaires to the samples who are also the entire population in this study, namely all of the civil servants in the PUPR Education and Training Center Region I Medan. Then the data was analyzed with path analysis method, by using the SPSS (Statistical Product and Service Solution) program. Based on the results obtained, it can be concluded that QMS planning has a positive and significant influence on quality culture, QMS procedures have a positive and significant effect on quality culture, QMS planning has a positive and significant effect on employee performance, QMS procedures have a positive and significant effect on employee performance, quality culture has a positive and significant effect on employee performance, QMS planning has a positive and significant effect on performance through quality culture, and QMS procedures have a positive and significant effect on performance through quality culture.
Key words: QMS planning, QMS procedures, quality culture, and employee performance
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