Research Paper
Year: 2019 | Month: December | Volume: 6 | Issue: 12 | Pages: 50-60
E-Government Services Assessment from the Perspective of Citizens Interaction and Satisfaction in Jordan: Pilot Study
Hazem Mohammad Al-Kaseasbeh, Yoshifumi Harada, Ummi Naiemah binti Saraih
School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis, Perlis, Malaysia
Corresponding Author: Hazem Mohammad Al-Kaseasbeh
ABSTRACT
Although several studies have discussed models and factors for understanding e-Government adoption, but citizen satisfaction with e-Government services still remains a key research theme. This can partly be attributed to the fact that few studies have attempted to understand holistically the link between provisioning of digital information and transactions and it take up and usage. This background has contributed to an ever-widening gap between e-Government implementation, and use resulting in lack of understanding of how citizens' satisfaction influences adoption and continue use e-Government services. To fill this gap, the expectation-confirmation theory was developed to investigate the relationship between satisfaction, interaction, and usage of e-Government services. A questionnaire was constructed and distributed among the lecturers and administration staff of the University of Jordan to examine the model. Factor analysis test, Item-total correlation test, and Cronbach’s alpha were utilized to verify the reliability and validity of the questionnaire. The findings indicated that the questionnaire is suitable to achieve the objective of the study.
Key words: Citizens’ satisfaction, Citizens’ interaction, e-Government services, Jordan.
[PDF Full Text]