Research Paper
Year: 2019 | Month: June | Volume: 6 | Issue: 6 | Pages: 218-232
Analysis of the Influence of Personality, Discipline, and Communication of State Civil Apparatus on Improving the Quality of Public Service within the City Government of Pematangsiantar
Irfan1, Prof. Dr. Prihatin Lumbanraja2, Prof. Dr. Ir. Sukaria Sinulingga2
1Postgraduate Students Department of Management, Faculty of Economics and Business at University of North Sumatera, Indonesia
2Postgraduate Lecturer Department of Management
Corresponding Author: Irfan
ABSTRACT
Public service is a basic service in the administration of government. Public service as an important indicator in evaluating government performance, both at the central and regional levels. Governance is said to be good if the public service carried out are oriented to the interest of the community. Good and quality service implies satisfaction with the community, because the community directly assesses the performance of the service provided.
The purpose of this study was to find out and analyze the influence of personality, discipline, and communication of state civil apparatus in the Pematangsiantar city government environment on service quality. This research is a study with quantitative qualitative data. The research population is the people or residents of Pematangsiantar city who directly receive public service carried out by the state civil apparatus in the Pematangsiantar city government environment. The technique determines the number of samples using the Lemeshow formula, so that the number of respondents is 97 people.
The method of data collection is done by interviewing and distributing questionnaires. Scale measurement questionnaire with Likert Scale and the analysis technique used is path analysis. The result of the study showed that the personality, discipline, and communication of the state civil apparatus had a significant positive effect on the quality of public services with a determination coefficient of 0,662 or 66,2 %. Partially (t Test) personality and discipline have no significant effect on the quality of public service; only communication has a significant effect on the quality of public services.
Key words: allergic rhinitis, Vitamin D, rhinorrhoea, allergen, immunity
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