Research Paper
Year: 2019 | Month: August | Volume: 6 | Issue: 8 | Pages: 277-296
Analysis of the Influence of Employee Ability, Leadership Effectiveness and Organizational Culture on Operational Performance of the Port of Services of PT. Pelabuhan Indonesia - I (Persero) Belawan Branch with Supervision of Belawan Main Port Authority Office as a Moderating Variable
Ari Sujatmiko1, Prof. Dr. Prihatin Lumbanraja2, Dr. Yeni Absah2
1Postgraduate Students Department of Management, Faculty of Economics and Business at University of North Sumatera, Indonesia
2Postgraduate Lecturer Department of Management, Faculty of Economics and Business at University of North Sumatera, Indonesia
Corresponding Author: Ari Sujatmiko
ABSTRACT
The purpose of this research is to determine the effect of employee ability, leadership effectiveness, organizational culture on service operational performance port of PT. Pelabuhan Indonesia - I (Persero) Belawan Branch with the supervision of the Belawan Port Authority Office as a moderating variable. The population of this research is the employees of PT. Pelabuhan Indonesia - I (Persero) Belawan Branch, totaling 177 employee / i. The number of samples was calculated using the Slovin formula, and obtained as many as 123 samples of employees / i as respondents who were the data sources in this study. The collected data, then analyzed using descriptive statistical analysis, multiple linear regression analysis and moderating regression analysis. The results of data analysis carried out in this study provide empirical evidence that simultaneous employee capability, leadership effectiveness, organizational culture and supervision have a significant influence on operational performance of port services at PT. Port of Indonesia - I (Persero) Belawan Branch. Partially the ability of employees, the effectiveness of leadership and organizational culture have a significant negative effect on the operational performance of port services at PT. Pelabuhan Indonesia - I Belawan Branch, while the supervision of the port authority office has a significant positive effect on the operational performance of port services at PT. Pelabuhan Indonesia - I Belawan Branch. The supervision of the Belawan Port Authority Office has been proven to strengthen the influence of employee capabilities, leadership effectiveness and organizational culture on the operational performance of port services at PT. Pelabuhan Indonesia - I Belawan Branch.
Key words: Port performance operational performance, employee capability, leadership effectiveness, organizational culture, port authority office supervision.
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