Research Paper
Year: 2020 | Month: November | Volume: 7 | Issue: 11 | Pages: 533-540
The Communication of Customs Officers in Serving Communities Carrying Imported Goods at the Airport
Muhammad Razib Alfarizi1, Lusiana Andriani Lubis2, Suwardi Lubis2
1Master of Communication Science, Faculty of Social and Political Sciences, University of Sumatera Utara
2Master of Communication Science, Faculty of Social and Political Sciences, University of Sumatera Utara
Corresponding Author: Muhammad Razib Alfarizi
ABSTRACT
This study aims to analyze the cross-cultural communication of customs officers in providing services to the public carrier of imported goods at Kualanamu International Airport. The paradigm uses constructivism with qualitative methods through in-depth interviews and literature studies of 8 respondents. The results showed that communication took place verbally and nonverbally, effectively, with excellent service to foreign and local passengers carrying imported goods at KNO. Elements such as understanding different cultural awareness, motivation, mindfulness, readiness, having good intentions, empathizing, positive thinking, conducting two-way communication by listening, being patient, explaining with messages that are easily understood, and being able to overcome language-related barriers.
Keywords: Cross-Cultural Communication, Customs Officers, Community Services, Imported Goods, Kualanamu.
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