Research Paper
Year: 2020 | Month: January | Volume: 7 | Issue: 1 | Pages: 37-46
The Effect of Emotional Exhaustion and Job Satisfaction on Employee Performance at Telkomsel RTPO Work Unit in Sumatera Area
Putri Irene Simanjuntak, Isfenti Sadalia, Nazaruddin
Master of Management Study Program, Postgraduate School of University of Sumatera Utara
Corresponding Author: Putri Irene Simanjuntak
ABSTRACT
The availability of Telkomsel's BTS (Base Transceiver Station) network of production equipment on Telkomsel services in the Sumatera Area did not achieve the specified target by management for 2 consecutive years,from 2017-2018.Thetarget determinedis the percentage value of network availability (the level of performance of production equipment in operating to serve customers) must reach at least 99.1%.This condition show that the RTPO Work Unit in the Sumatra Area has not been optimal in operating production equipment so the network services are still experiencing disruptions, and also lead to a decrease in revenue. This encourages the researcher to research employeeperformance in the Telkomsel RTPO Work Unit inSumatra Area by testingthe variables of emotional exhaustion and job satisfaction as factors whichaffect it.The study was conducted on 84 (eighty-four) employees in the RTPO Work Unit in the Sumatra Area as the population. Path analysis method with SPSS Statistics was implemented,the conclusion showed that emotional exhaustion did not have a significant effect on employee performance, job satisfaction has a significant effect on employee performance, and emotional exhaustion significantly affect the performance through job satisfaction.
Keywords: RTPO Work Unit, Emotional Exhaustion, Job Satisfaction, Employee Performance
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