Original Research Article
Year: 2020 | Month: February | Volume: 7 | Issue: 2 | Pages: 254-260
A Time Motion Study of Healthcare Delivery System at General OPD of Rural Hospital of West Bengal
Biswadeep Sengupta1, Pankaj Kumar Mandal2, Arkadeb Kar1, Nabanita Bhattacharyya3, Shounak Biswas1
1Junior Resident, 2Professor, 3Professor and Head,
Department of Community Medicine, Calcutta National Medical College & Hospital, Kolkata, India
Corresponding Author: Pankaj Kumar Mandal
ABSTRACT
BACKGROUND: Outpatient Department (OPD) congestion and long waiting time in OPD is an important challenge for hospital administration.
OBJECTIVE: A time motion study was conducted in OPD of Domjur Rural Hospital on around forty patients by simple observation technique to find out the time spent in various service delivery sections and the overall satisfaction of patients regarding total time spent in OPD.
METHODS: Data obtained by simple observation technique and patient interview.
RESULTS: Average waiting time in various sections was observed and statistically analyzed. Study revealed maximum time is spent by a patient in waiting outside OPD for consultation but time for consultation is very less. Interview of patients were also conducted regarding their satisfaction and suggestions were provided to hospital management for implementation of newer techniques in order to reduce OPD congestion.
Keywords: time-motion, healthcare delivery system, patient satisfaction, Rural Hospital
[PDF Full Text]