Research Paper
Year: 2020 | Month: September | Volume: 7 | Issue: 9 | Pages: 333-343
Analysis of Nurse and Perspective Nurse's Work Compensation to Patient's Satisfaction in Balimbingan Hospital Simalungun District
Susilo Joko Priyanto1, Sri Lestari Ramadhani Nasution2, Mangatas Silaen2, Ermi Girsang2
1Postgraduate Students, Department Magister of Public Health, Faculty of Medicines at University Prima Indonesia
2Postgraduate Lecturer, Department Magister of Public Health, Faculty of Medicines at University Prima Indonesia
Corresponding Author: Ermi Girsang [Email: ermigirsang@unprimdn.ac.id]
ABSTRACT
Hospitals have a very strategic role in an effort to accelerate the improvement of public health status. The new paradigm of health care requires that hospitals provide quality services according to patient needs and desires. So that nursing services become a key position in hospital services to be able to compete in order to meet the satisfaction of patients being treated. The main factor in increasing hospital patient satisfaction is by improving the performance of nurses and providing appropriate compensation to nurses so that nurses can be motivated to help provide the best service in order to achieve maximum patient satisfaction. This study aims to analyze the perspective of the performance of nurses and the work compensation of nurses on patient satisfaction at the Balimbing Hospital, Simalungun Regency. This type of research is quantitative with the type of Explanatory Research, which is a study that aims to analyze the perspective of nurse performance and work compensation on patient satisfaction at Balimbing Hospital, Simalungun Regency in 2019. The results of this study showed that there was no effect of nurse performance on patient satisfaction at home. Balimbing Simalungun District Hospital based on nursing care assessment variables, nursing care diagnoses, nursing care plans, nursing care implementation, and nursing care evaluation and there is no effect of nurse work compensation on patient satisfaction at Balimbing Hospital, Simalungun Regency based on salary, incentives, promotions, and health insurance.
Keywords: Nurse Performance, Nurse Work Compensation, Patient Satisfaction
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