Research Paper
Year: 2021 | Month: January | Volume: 8 | Issue: 1 | Pages: 1-10
Analysis of the Influence of an Interpersonal Communication Doctors Specialist on Patient Satisfaction in Investigation
Anggraini Sariputri1, Sri Lestari Ramadhani Nasution2, Ermi Girsang3, Chrismis Novalinda Gintin4
1Postgraduate Student Public Health, Faculty of Medical, Universitas Prima Indonesia
2,4Lecturer of Master Public Health Faculty of Medical, Universitas Prima Indonesia
3Lecturer of Medical Tropical Science, Faculty of Medical, Universitas Prima Indonesia
Corresponding Author: Anggraini Sariputri
ABSTRACT
The effective communication that occurs between doctors and patients will create a sense of comfort for the patient with medical therapy given by the doctor when examining the inpatient room of the Royal Prima Hospital, Medan. This paper analyzes the influence of interpersonal communication of specialist doctors on patient satisfaction at Royal Prima Medan Hospital. This type of research is quantitative with a study-descriptive research design. The population in this study were all inpatients at the Royal Prima Medan Hospital. The research sample was 80 hospitalized patients. The analysis of research data was univariate, bivariate, and multivariate analysis. The results of the study with the Fisher Exact test explained that there was a relationship between interpersonal communication of specialist doctors and patient satisfaction with a value of p = 0.002. In this study, it can be concluded that there is an influence between the doctor's interpersonal communication on patient satisfaction in the inpatient room of Royal Prima Medan Hospital. It is recommended for the hospital to improve the quality of health services, especially in terms of interpersonal communication between doctors and patients in the inpatient room.
Keywords: interpersonal communication, patient satisfaction, hospital, doctor.
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