Research Paper
Year: 2021 | Month: January | Volume: 8 | Issue: 1 | Pages: 243-249
Effect of Quality and Competence on Satisfaction of Civil Servants for E-Kinerja Users through Perceptions of Ease of Use as an Intervening Variable at the City Government of Banda Aceh in 2020
Anugrah Prya Pratama1, Prihatin Lumbanraja2, Yeni Absah2
1Postgraduate Students Department of Management, Faculty of Economics and Business at Universitas Sumatera Utara, Indonesia
2Postgraduate Lecturer Department of Management, Faculty of Economics and Business at Universitas Sumatera Utara, Indonesia
Corresponding Author: Anugrah Prya Pratama
ABSTRACT
This study aims to determine effect of quality and competence on satisfaction of civil servants for e-kinerja users through perceptions of ease of use as an intervening variable at the City Government of Banda Aceh in 2020. This type of research is a type of quantitative descriptive research. The entire State Civil Apparatus (ASN) in the five agencies in the Banda Aceh City Government is 236 people. The characteristics of the sample in this study were the civil servants who used the e-kinerja application from all levels of positions and groups who were randomly selected. So the number of samples taken was 149 respondents. The data analysis method uses descriptive statistics and path analysis. The results showed application quality has a significant effect on user satisfaction because the resulting significance value is 0.049<0.05. User competence has no significant effect on user satisfaction because the resulting significance value is 0.061>0.05. Application quality has no significant effect on perceptions of ease of use because the resulting significance value is 0.323>0.05. User competence has a significant effect on perceptions of ease of use because it has a significant value of 0.000<0.05. Perceptions of ease of use has a significant effect on user satisfaction because it has a significance value of 0.000<0.05 with a beta value of 0.551. Perceptions of ease of use cannot be used as an intervening variable in the influence of application quality on user satisfaction, but perceptions of ease of use can be used as an intervening variable in the influence of user competence on user satisfaction.
Keywords: Quality, Competence, Satisfaction, Perceptions of Ease of Use.
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