Research Paper
Year: 2021 | Month: January | Volume: 8 | Issue: 1 | Pages: 269-292
Analysis of the Influence of Communication Skills, Incentives and Work Environment on Employee Performance PT. Askrindo Sharia in Indonesia with Job Satisfaction as an Intervening Variable
Suci Rahmadani Tanjung1, Ritha F. Dalimunthe2, Elisabet Siahaan3
1Postgraduate Students Department of Management, Faculty of Economics and Business at University of Sumatera Utara, Indonesia
2,3Postgraduate Lecturer Department of Management, Faculty of Economics and Business at University of Sumatera Utara, Indonesia
Corresponding Author: Suci Rahmadani Tanjung
ABSTRACT
PT Askrindo Sharia is an organization that wants to perform well and therefore required the support of qualified human resources. The performance of the company in the year 2019 that is not maximized to be background in this study. Communication skills is a vital component in the Askrindo Shariah, with effective communication skills employees are able to complete the job properly, so it is with incentive and good working environment will improve employee performance. This study aims to determine and analyze the influence of communication skills, incentives and work environment on employee performance PT Askrindo Sharia in Indonesia with job satisfaction as an intervening variable. This research is explanatory research. The population in this study are all permanent employees. The method of selection of the sample method is census of the number of respondents 86 people. The method of analysis used is path analysis using Smart-PLS. Method of data collection by questionnaire and interview. The results showed that the communication skills that most influence the performance of employees and the work environment that most small influential on employee performance. Incentives which most influence the job satisfaction and the communication skills that most small influence on job satisfaction. Job satisfaction able to mediate a significant and positive communication skills, incentives and work environment on employee performance.
Keywords: Communication Skills, Incentives, Work Environment, Job Satisfaction and Employee Performance
[PDF Full Text]