Research Paper
Year: 2021 | Month: February | Volume: 8 | Issue: 2 | Pages: 270-276
DOI: https://doi.org/10.52403/ijrr.20210238
Implementation of Quality Control Thermal Bag Using the DMAIC Method (Case Study PT XYZ)
Nungky Kendi Astini1, Tukhas Shilul Imaroh2
1Master of Management Student, 2Lecturers of Master of Management Program,
Mercu Buana University, Jakarta.
Corresponding Author: Nungky Kendi Astini
ABSTRACT
Competition is getting tighter and more competitive, making product quality issues an issue for the company. The company's ability to provide quality products will be a tool or weapon to win the competition and make a brand a market leader and customer satisfaction will be achieved. Therefore, these conditions require companies to process their resources effectively and efficiently. This research aims to analyze product quality problems to avoid and reduce the number of defective products and produce thermal bag that comply with company standards. This study uses a qualitative approach with the DMAIC method (Define, Measure, Analyze, Improve and Control) to analyze the factors that cause defective products and improve the quality of products thermal bag the resulting. This study uses a sample and research population of production data and the number of products thermal bag for defective the period January - December 2019. The results of this study are to identify and define existing problems and what factors cause defective products, then measure CTQ (Critical to Quality) and DPMO, after that perform analysis of the root cause factors causing defects with diagrams fish bone and make improvements using the 5W1H method (When, Why, Who, Where, What and How) then the results are obtained recommending improvement proposals using a check sheet for any documentation in quality control, and changes or updates to company SOPs.
Keywords: DMAIC, CTQ, DPMO, Fish Bone, Thermal Bag, 5W1H.
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