Research Paper
Year: 2021 | Month: March | Volume: 8 | Issue: 3 | Pages: 340-355
The Role of Work Satisfaction as an Intervening Variable that Affects the Perceived Organizational Support and Work Environment to Increase the Employee Retention
Wahyu Romadhon1, Hasyim2, Ratna Indrawati3
1, 2, 3Magister Program of Hospital Administration, Universitas Esa Unggul, Jakarta, Indonesia
Corresponding Author: Wahyu Romadhon
ABSTRACT
Human resources is source of life or sustainability of hospital management. It is find difficult for hospital management to compete in these competitive era without loyalness and competent from its human resources. This research has purposed to find out the impact of perceived organization support and work environment on employee retention rate through work satisfaction as an intervening variable. This research has used quantitative research approach and explanatory causality approachment. The population and sample in this research were all employees at XYZ Hospital who worked for at least one year with total numbered of 75 employees. The sampling technique used was purposive sampling. Data analysis method was using the multiple linear regression analysis to test if there was an impact between the research variables. The results showed if this work satisfaction did not play a perfect role as an intervening variable in affects of perceived organizational support and work environment on employee retention rate. Perceived organizational support has a positive and significant affects on work satisfaction. Work environment has a positive and significant affects on work satisfaction. Perceived organization support has a positive and significant affects on employee retention rate. So with the work environment it also has a positive and significant affects on employee retention. Work satisfaction has a positive and significant affects on employee retention. Based on these results, hospital management is advised to review promotion programs, concern about the physical work environment, improve internal communication systems and training competencies which are adjusted to the employees' work field.
Keywords: Perceived organizational support, work environment, work satisfaction, employee retention.
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